From choosing steak knives for celebrities to outsmarting dawn trash room inspectors, Jamie Cooperstein reveals how rejection from sports broadcasting ("your voice is too local") led her to discover her true calling behind luxury concierge desks. In her memoir "True Hospitality," Cooperstein shares how a decade serving Philadelphia's elite transformed her understanding of human connection and the psychological art of exceptional service. Listen as we uncover why sometimes the uniform we never planned to wear fits us perfectly.
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