Business Infrastructure - Curing Back Office Blues

Business Infrastructure - Curing Back Office Blues

Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts. ... Show More

Episodes

When Trace Blackmore started getting information out of his head and onto paper, great things happened in his business.  His 16-year-old industrial water treatment company has defied the small business failure odds and he attributes some of that longevity to having procedures that remove guesswork and promote high standards.  In this episode, Trace shares his process for identifying and documenting key standard operating procedu... Read more

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October 13, 2019 45 min

As a former Financial Times executive with a background in economics, Diana Wu David knows a thing or two about pricing.  The price you charge for your product or service directly reflects its perceived value and is one of the quickest ways to increase profitability.  Yet, some find it difficult to raise prices.  In this episode, Diana explains her formulaic process for testing pricing strategies that include developing a minimu... Read more

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EVERY business exists to make money.  Without it, they will surely fail.   This #1 need kickstarts the sales process and it’s the reason we’re kicking off Season 6 (Profitable Processes) with the topic.  In this episode, sales guru Jason Smith shares his sales synergistics process for aligning all business units of a company to maximize revenue potential.  Learn about his 5-ring framework for achieving this alignment and how to ... Read more

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Think the lean methodology is only for large corporations and government entities? Well think again! John Kamp is an entrepreneur, Lean Six Sigma expert, Project Management Professional, instructor at Purdue University, and U.S. Navy veteran. In this episode replay, John draws from his wealth of experience to explain the lean methodology (including its principles and tools) and how you can apply it to improve your company's ... Read more

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Processes not only ensure consistency with how you make a product or deliver a service, but they directly impact your customer’s experience.  In this Season 5 finale, Alicia Butler Pierre, host of the Business Infrastructure show, shares what a process is, its importance in building business infrastructure, and the one thing you need to know about improving one.  Listen in as she describes the stages of her podcasting process to... Read more

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As you lead your company through growth spurts, you may realize that it’s time to “level up” your business infrastructure. But how you communicate the need to upgrade people, processes and tools is just as important as the upgrade itself. Change is difficult, even in a faster-paced small business environment, and you can unknowingly create more chaos if you deliver news about change improperly. Liz Kislik has spent the past 30 y... Read more

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Estate planning is NOT just for wealthy people.  In fact, Estate Planning Attorney Deshonda Charles says, “An estate plan is your strategic plan to preserve and protect your business and assets over your lifetime.”  It’s never too late to get one in place and it ensures you don’t leave a burden behind after you die or become unable to operate your business.  In this episode, Deshonda not only dispels common myths about estate pl... Read more

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Who will take over your business when you’re no longer able to?  Your answer to this question is the foundation of your exit plan and EVERY entrepreneur should have one.  In this episode, exit and succession planning expert David Shavzin defines what an exit plan is and the people, processes, and tools needed to create and update it.  As someone who helps business owners build value around their life’s work, David also candidly ... Read more

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Leading and/or operating a business is a road less traveled.  It can take you on an emotional roller coaster you might not be mentally prepared for.  This is where Silke Glaab comes in.  As a psychologist and executive coach, she helps entrepreneurs and executives reset self-limiting beliefs.  In this episode, she describes her proprietary Elevate Intensive Therapy process as well as the people and tools needed to live free of b... Read more

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Be careful about the labels you put on yourself,” warns Josh Cary, “Because people are willing to validate them.”  A hard, but valuable lesson he learned after spending 40 years in hiding.  In this episode, Josh, a former actor turned podcaster and business coach, explains the moment he realized he was hiding his power and ability as a leader.  Tune in to learn the specific people, processes, and tools he leveraged to reclaim hi... Read more

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Are you someone I can trust?  Jodi Daniels says the answer to this question determines whether potential customers will do business with you.  As a data privacy expert, she keeps her finger on the pulse of privacy policies that affect every sized business.  In this episode, Jodi details the business infrastructure required to support a strong data privacy strategy.  Find out why she says your company needs to comply with GDPR an... Read more

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If you think that “conscious” and “capitalism” don’t go together, you might change your mind after listening to Corey Blake.  As a leading voice in the conscious leadership movement, he defines conscious capitalism as “an operating system for not harming the planet as we grow our businesses.”  In this episode, Corey explains how conscious capitalism can profoundly change the electricity of a company.  He also shares the unique p... Read more

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Like entrepreneurship, podcasting is not for the faint of heart.  It requires patience, commitment, and consistency – all of which is challenging since it takes a while before you know who your audience is.  In this episode, nationally recognized speaker, bestselling author, and podcaster extraordinaire Doug Sandler shares the most important thing you need to know about podcasting.  He also reveals the business infrastructure re... Read more

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According to professional speechwriter and speech coach Dez Thornton, “A high stakes conversation is anytime you have to communicate and your reputation is on the line.”  The successful outcome of your communication depends on your delivery.  In the most quotable episode to-date, Dez shares the most important thing you need to know about having high stakes conversations and the people, processes and tools you should leverage to ... Read more

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Vlogs, blogs, links, tags, hashtags…these are more than just buzzwords.  They are the digital currency of the Information Age and businesses seeking to grow who ignore it, do so to their detriment.  In this episode, social media consultant Marie Incontrera shares the most important thing you need to know about social media as well as the people, processes and tools needed to implement a sustainable posting strategy.  Find out wh... Read more

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Making physical products can be prohibitively expensive and requires careful coordination of the right people, processes and tools.  No one knows this better than Eric Lange.  As an engineer in the toy industry, he’s taken more than sixty products from various stages of development to production for retail stores like Target and Walmart.  In this episode, Eric not only defines what a prototype is, but also tells us about the one... Read more

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What does an orchestra have in common with your company?  Plenty, according to Maestro Roger Nierenberg.  As CEO, you are the conductor charged with listening and leading to ensure harmonious results.  By seating your team within a live professional orchestra, Roger teaches you how to look at it “as a mirror reflecting how you want to be and how you actually are.”  In this episode, Roger not only defines what organizational agil... Read more

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There’s no escaping the reality of having a strong online presence.  In this Season 4 finale, Alicia Butler Pierre, business infrastructure expert and host of the Business Infrastructure show, shares the two-pronged approach she uses to design a content management process that is practical, sustainable and rooted in data science.  Listen as she candidly shares the series of events that led her to change her once negative views ... Read more

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In an ever-changing economic landscape, it’s difficult for small businesses to find salespeople willing to work on mostly commission.  Have you ever thought about empowering your existing employees to become intrapreneurs?   IBM started this concept of intrapreneurship as an affordable, alternative way to foster innovation and sales while bringing new products and services to market faster.  In this episode, technology and leade... Read more

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Trust, but verify.  There’s a reason certifying and accrediting agencies exist – to protect end consumers and ensure quality.  This is especially important when it comes to our health!  No one is above reproach or investigation, including medical professionals.  Dilsa Bailey has 30 years of experience developing policies, processes, and training to keep healthcare providers compliant.  In this episode, she shares how she uses bu... Read more

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