In Conflict Resolution, podcast host Brent Richardson walks professionals through the three stages of resolving a dispute: gathering information, refocusing on the problem statement, and peaceful follow-up.
Conflict Resolution Points Discussed
- First, Brent shares what the goal of conflict resolution should be.
- Second, how to gather information to discover the root cause of the conflict.
- Third, to find the problem statement, it is essential to focus on isolation and an aligned goal.
- Fourth, ask clarifying questions.
- Fifth, Brent shares why it's important to take the high road.
- Sixth, both parties have to be ready to solve the problem.
- Seventh, refocus the conflicting parties on the aligned goal.
- Eighth, filter your thoughts before you speak.
- Ninth, find value in each person involved in the conflict.
- Tenth, acknowledge each person's thoughts.
- Eleventh, if you are a manager, don't neglect the who issues.
- Finally, continue to extend an olive branch.
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