Join hosts Don and Sharon as they explore the latest AI enhancements to bswift’s groundbreaking AI-powered platform intelligence, Emma. In this episode, we chat with Emma herself (yes, you read that right!) alongside her creators: Jeff Kirk (VP of AI), Vinita Pilani (SVP of Product Engineering), and Adam Perkins (VP of Strategic Product Management). Emma talks with them about the cutting-edge HR tech behind her upgrade. From natural language processing and user-friendly interface design to personalized recommendations and contextual education features, discover how Emma is setting new standards in employee benefits experiences.
About Emma
Emma is bswift’s AI-powered platform intelligence that enhances the benefits experience. As the first tool of her kind, she has continuously evolved over the past decade since her inception to meet the changing needs of employees and HR. Emma’s recent upgrade expands her toolset, making her more helpful than ever. Emma is available 24/7, independently resolving nearly 90% of inquiries, with most handled after hours. She provides personalized support for employees and assists CSRs when the human touch is needed. By seamlessly integrating throughout the employee experience, Emma is raising the bar in benefits administration.
Watch the video of this episode here.
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