Overwhelmed by the accelerating pace of change in benefits administration? The latest episode of the bWise Podcast is a master class in optimizing operations. Listen in as industry heavyweight and bswift advisory council member Maria Yao distills 30+ years of frontline expertise. In this insightful interview, you’ll uncover her three pillars of operational excellence – comprehensive training, rigorous documentation, and continuous simplification – and gain insights into fostering healthy team dynamics. Maria also offers a grounded perspective on leveraging automation and AI in HR tech while maintaining the critical human touch. Tune in for Maria’s straight-shooting advice and elevate your operational capabilities.
About Maria Yao
Maria Yao is a professional services executive and industry veteran with insights honed over a storied career leading global delivery operations at industry giants. Maria excels at driving profitability, building strong client partnerships, and fostering a winning culture among talented service delivery teams. Her expertise spans benefits administration, HR services, operations excellence, and leveraging technology.
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