Episode 16: StarCare CX: Experience Excellence, Every Time

Podcast Episode Summary  

In this episode of CarePoints, Kenny Schiff chats with Donna Montgomery and Kevin Henderson about the company's new StarCare CX program, which focuses on evolving customer experience based on ever-changing industry needs. They discuss how Lone Star is shifting from transactional service to a collaborative, results-driven approach, with an emphasis on proactive support, continuous improvement, and aligning technology with providers' goals. 

This Episode's Guests  

Donna Montgomery

Chief Clinical Informatics Officer at Lone Star Communications 

Through advanced healthcare technology solutions, Donna leads initiatives to improve patient care and outcomes. She is passionate about addressing key healthcare challenges and is committed to driving continuous improvement in healthcare organizations through her leadership in Lone Star's customer experience programs. 

Connect: LinkedIn  

Kevin Henderson 

Chief Operating Officer of Lone Star's Arkansas region

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