Episode 19: Future of Healthcare Technology: Balancing Needs, Wants, and Data

In this episode of CarePoints, Kenny Schiff sits down with healthcare technology leader, Steve Tyler, to discuss why less is more when it comes to clinical communication tools. Learn how aligning technology with real clinician workflows—not just adding more features—can reduce alert fatigue, improve staff efficiency, and enhance patient safety. From the importance of user-centered design to the role of AI and data integration, this episode breaks down what it takes to build healthcare technology that truly supports care teams and drives better outcomes.

 

This Episode’s Guests 

Steve Tyler

Formerly CTO at Vocera and Extension Healthcare, and VP at TigerConnect, Tyler specializes in building scalable, user-centered tools that support clinicians and improve care delivery. Passionate about aligning technology with real-world needs, Steve helps organizations design solutions that make healthcare safer, smarter, and more efficient.

Connect: Website

Key Takeaways 

1. Effective healthcare technology should align with clinician workflows, not just add more features—tools must reduce burden and improve patient outcomes.

2. Feature overload is often fear-driven, leading to unnecessary alerts and inefficiency; instead, solutions should be based on real problems and situational awareness.

3. Strong infrastructure is essential, as reliable networks and seamless integration form the foundation for successful clinical tools.

4. User-centered design and product integrity are key, ensuring solutions are built with direct clinician input and only include features that truly add value.

5. AI and data tools hold promise, but must be thoughtfully integrated to support—not replace—clinicians, relying on high-quality data and real-world testing to be effective.

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CarePoints with Kenny Schiff by Lone Star Communications is a series of conversations with his collaborators at Lone Star, customers, partners, and notable folks in the healthcare and educational technology industries. For over 33 years, Lone Star Communications has been focused on transforming healthcare and education through innovation.