Episode 3: No Code App Development: The Importance of speed and feedback from customers and Stakeholders

Episode Summary

When is disruption a good thing?

An unlikely partnership at Lone Star Communications found the answer by assembling a whole department around it.

When technology integration specialist Brian Banks and healthcare innovations specialist Cliff Switzer came together to form what they later named the Department of Disruption (DoD), the aim was simple — but not quite clear or direct. “We were invited to join an innovation group,” Cliff explains. “They basically handpicked the guys [within Lone Star] who think outside the box.”

In this episode of CarePoints with Kenny Schiff, Brian and Cliff tell the inside story of how Lone Star took a desire to innovate and transformed it into a tangible solution that exceeded expectations. What was the bedrock of this process? Low code no code.

At the inception of the DoD, the department’s remit was to pin down exactly what could disrupt the industry. But the DoD decided to turn the objective on its head: What if they became the disrupting force themselves? 

Healthcare technicians need a large amount of up-to-date, accurate information on demand, typically in the form of a knowledge base library. Cliff demonstrated the power and unrivaled efficiency of this type of solution to Brian, and soon the two built a prototype to present to the DoD. The rest of the team was thrilled with the result.

Instead of technicians having to refer to parts, diagrams, and manuals on-site by logging into websites on laptops, they now have access to everything in a single app. 

On the podcast, Brian and Cliff dive into how citizen development is nothing to be afraid of if it’s executed well. They also share how creativity, lifelong learning, and brand power can unlock the potential of new AI tools to impact customers and transform businesses for the better.

Featured on the Episode

Name: Brian Banks

What he does: A Lone Star veteran of 17 years, Brian started in customer service and soon worked his way into R&D. He’s currently a technology integration specialist within the R&D team. Brian is directly involved with fostering Lone Star’s cyber security culture to perfectly position the company for the near future.

Organization: Lone Star Communications, Inc.

Words of wisdom: “A lot of times, people will not even venture out to try [to see possibilities for innovation]. But we[’ve been given] the opportunity to display what could be created. More and more people will see that.”

Connect: LinkedIn 

Name: Cliff Switzer

What he does: An industry stalwart for almost three decades, Cliff grew Halco Life Safety Systems with a team of five to 65% market share before Lone Star acquired it in late 2015, then feeding his talent into the healthcare innovations specialist role. Day-to-day, Cliff communicates with healthcare providers about the technology they buy and use, for integration into Lone Star’s systems.

Organization: Lone Star Communications, Inc.

Words of wisdom: “Every day is a different day, and it's pretty awesome to see this stuff go live in these facilities.”

Connect: LinkedIn

Key Points