ITIL is a set of best practices for IT governance first developed by British Government 20 years ago. With CMM and CoBIT already in place, what incremental benefits does ITIL provide?
Guest: Malcolm Fry
Title: Member, ITIL Advisory Group and Independent Executive Advisor, BMC Software
For more details and related content:
https://www.ciotalknetwork.com/it-infrastructure-library-itil-is-it-a-silver-bullet
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