Lean Back to Retain Customers

In order to retain customers, businesses need to continually deliver new, improved and integrated experiences, both in the physical and digital realm. To that end, as part of undergoing a digital transformation, how are organizations leaning back and rethinking innovation, service delivery and integration?

Guest: Kirsten Garen
Title: Senior Executive Vice President and Chief Information Officer, Bank of the West

Guest: Jamie Armistead
Title: EVP and Head of Digital Channels, Bank of the West

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https://www.ciotalknetwork.com/lean-back-to-retain-customers