How does a consultant transition from building digital products to establishing a specialized operations consulting firm, growing it to a 15-person team without ever running a single advertisement? Garrett Delph, Founder and CEO of Clarity Ops, shares his journey into the complex world of operational efficiency, where he helps fast-growth companies ($15M+ revenue, 75-100+ employees) tackle waste, inefficiency, and bloat to reorganize for scale and growth.
Garrett reveals the foundational belief that "you can only build as high as you dig deep," using a powerful skyscraper analogy to emphasize the critical importance of a solid operational engine for any business aiming to truly win. He explains, "Everything in a business is made up of people, process, and performance... it's all ops." Today, Garrett details his path, from early mistakes with client selection to developing robust qualification processes and multi-tiered pricing models, all while maintaining a commitment to authentic, value-driven client engagement.
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