055 - Building communication bridges in conflict

Conflict happens. It’s something we all experience at some point when working in teams, even if generally we have great relationships with our colleagues, co-workers, customers or partners. Conflict can cause short-term issues with collaboration, such as getting projects agreed and progressing forward. However, it clearly can impact the ongoing relationship, leading to long-term trust issues and negatively influencing the dynamics in the rest of the team. 

I believe we can get around conflict situations by building communication bridges. This means building a bridge with how you show up to the conversation, what you say and how you approach the interaction to find a step forward towards meeting each other. 

What you will learn in this episode:

• The role of non-verbal communication when approaching the conversation
• Turning up your empathy radar
• Exploring their objections
• Understand and clarify their point of view
• Identify and agree the common goal
• Bringing an innovation mindset to build the bridge 
• One small step forward

Resources:

• Are you thinking of setting up a podcast? Are you overwhelmed by where to start and what to do? Book a Podcast Kick-start session with me, a 45-minute individual meeting with me to get you going on your journey and answer your questions. To celebrate my recent podcast birthday I am offering this for the special price of £99 until 15th October. Contact me to book your Podcast Kick-start: https://culturecuppa.com/contact/
• Enter the competition: Enter the prize draw to win a free coaching session with me worth £200! To enter go to my podcast, subscribe, and if you have enjoyed today’s episode, leave me a review and share this episode, then contact me with the ‘enter podcast competition’! Until 1st October: [e-mail]
• Listen to Ep.005 - The CQ Cultural Intelligence positive impact: https://culturecuppa.com/podcasts/the-cq-cultural-intelligence-positive-impact/
• Listen to Ep.008 - How to improve your Cultural Intelligence: https://culturecuppa.com/podcasts/how-to-improve-your-cultural-intelligence/
• Sign up to receive future episodes of the podcast as soon as they are released: https://culturecuppa.com/get-free-insights
• Follow me on LinkedIn for more strategies, skills and tips: https://www.linkedin.com/in/victoria-rennoldson 
• Email me: [e-mail]
• Website: https://culturecuppa.com