SUMMER SPECIAL - COVID FLASHBACK
Covid-19 was five long years ago. In a series of short summer specials, CX Files is bringing you some memories of what was going on at a very chaotic time for the industry. During the early days of the pandemic, CX Files went from weekly to daily and captured many important observations on how the CX industry was coping across the world.
John Devlin is the Founder and CEO of Ascensos (acquired by Firstsource in 2024) - he is still in this position.
John talked to Mark Hillary on March 26, 2020. This was day one of the first Covid lockdown in the UK - the Prime Minister had urged everyone in the nation to stay at home on March 23rd... it was enforcable from March 26th. Companies with staff in offices had three days to figure out how to keep going and many businesses were not able to function at all.
Many of these conversations feel historic. It's worth revisiting some of them just to remember the sense of chaos in the industry at this time and how the industry adapted and coped with the challenges of 2020 and 2021.
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