This is the final Covid flashback where CX Files has looked back at the early days of the 2020 pandemic throughout August 2025.
This interview was originally broadcast on May 15, 2020 - about a month into the pandemic and lockdowns.
At the time Kathy Juve was the EVP, Customer Experience Technology & Insights Division, at Concentrix. She is now EVP of Global Solutions - also at Concentrix.
Kathy is based in Orlando, Florida.
In this episode, Kathy describes how the previous three weeks created the digital transformation that might usually have taken three years... April 2020 was a time of huge change for CX.
https://www.linkedin.com/in/kathyjuve/
NEXT WEEK: CX Files returns to our regular programming...
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