Mystery shopping: it's that common practice where companies hire professional "shoppers" to evaluate and report on how your customers experience your business and gain valuable perspective on the customer's journey. But, like many things today, the pandemic has shifted how customer experience pros approach their practice. Host Steve Walker welcomes guest Michael Mills, global vice president of sales for HS Brands International, to discuss why CX pros should consider broadening their toolbox with this practice.
Popular Podcasts
Las Culturistas with Matt Rogers and Bowen Yang
Ding dong! Join your culture consultants, Matt Rogers and Bowen Yang, on an unforgettable journey into the beating heart of CULTURE. Alongside sizzling special guests, they GET INTO the hottest pop-culture moments of the day and the formative cultural experiences that turned them into Culturistas. Produced by the Big Money Players Network and iHeartRadio.
The Joe Rogan Experience
The official podcast of comedian Joe Rogan.
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.