Mystery shopping: it’s that common practice where companies hire professional “shoppers” to evaluate and report on how your customers experience your business and gain valuable perspective on the customer’s journey. But, like many things today, the pandemic has shifted how customer experience pros approach their practice. Host Steve Walker welcomes guest Michael Mills, global vice president of sales for HS Brands International, to discuss why CX pros should consider broadening their toolbox with this practice.
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United States of Kennedy is a podcast about our cultural fascination with the Kennedy dynasty. Every week, hosts Lyra Smith and George Civeris go into one aspect of the Kennedy story.
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Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com