Ep98 Franchise Recruitment Best Practice, with Greg Nathan, Franchise Psychologist

Greg Nathan is recognised as a global authority and thought leader on the psychology of franchising, and notably to many, on the franchisee-franchisor relationship. 

 

In 35+ years of researching the science of successful franchise relations, Greg and his team have developed widely used, world-leading tools and models in franchising.

 

In this discussion, Greg shares his insights on franchise recruitment best practices, a critical topic for any franchisor aiming to grow their network.

 

He highlights the need for responsible franchisors to invest time and effort in the recruitment process to ensure a good fit and avoid operational issues later on. He also touches on the different approaches to franchise recruitment in various regions, comparing the sales-driven nature of North America with Australia’s more balanced, holistic approach.

 

Greg outlines the key competencies required for successful recruiters, including marketing, sales, coaching, legal knowledge, HR skills, and operational understanding. 

 

He emphasises that the best recruiters often come from operations, as they possess the empathy and practical knowledge that makes them effective in assessing candidates.

 

He shares the importance of a structured recruitment process and objective decision-making to ensure franchisees are ready for the challenges of the business.

 

0:00 Intro

0:36 The franchise recruitment best practices

1:44 The challenge of balancing franchise selling and selection

3:14 Key competencies of a good franchise recruiter versus a salesperson

5:07 The challenge of finding the right messaging in franchise recruitment

7:05 Balancing technology and personal follow-up in franchise recruitment

7:52 Best practices for assessing franchisee fit with online tools and CRMs

8:50 Using self-assessment tools to evaluate franchisee fit and key attributes

9:39 The benefits of using generic self-assessment tools across franchise brands

10:43 Generic success factors for small business owners and their transferability across brands

11:13 Key factors for successful franchise recruitment

13:36 The impact of founder involvement in franchisee recruitment and its potential drawbacks

14:38 Wrap Up

 

Podcast Produced by:  www.franchisebusinesshub.com.au

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