Master Emotional Competence to Resolve Conflict | #12

In this compelling episode of From Crisis to Justice, Parag Amin sits down with Doug Noll, a former trial lawyer turned mediator, executive coach, and bestselling author of Deescalate. Doug's journey from the courtroom to helping people resolve conflict and build emotional competence offers invaluable lessons for entrepreneurs and business owners navigating high-stakes situations.

 

Join Parag and Doug as they explore:

1. Emotional Competency: Why mastering your emotions is the key to success in negotiation and conflict resolution.
2. From Litigation to Peacemaking: Doug's transformative career shift and how it redefined his life's mission.
3. Practical Tools for De-Escalation: How to calm angry clients, customers, or colleagues with a scientifically backed method called "affect labeling."
4. Negotiation Secrets: Strategies for uncovering the true motivations behind tough demands and working toward meaningful solutions.

 

Doug's deep dive into human behavior and conflict resolution will resonate with anyone seeking to build stronger relationships, foster collaboration, and turn crises into opportunities for growth.

 

Learn more about Doug:

Website: https://dougnoll.com/

YouTube: https://www.youtube.com/user/DouglasNoll

 

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Discover more about Parag: https://www.paraglamin.com/

 

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