In this episode, I engage with Daria Leshchenko, co-founder and CEO of Support Your App, to discuss the challenges and strategies of business growth in the customer service sector. Daria shares her journey, highlighting the struggles of early entrepreneurship and the pivotal moments that drove her company's expansion, particularly into the tech industry. We delve into the significance of diversification and establishing standard operating procedures to maintain stability amid unforeseen changes. Daria also discusses the integration of artificial intelligence within her company, emphasizing the importance of balancing AI efficiencies with human touch to enhance customer interactions. We explore leadership's role in fostering a culture of innovation and collaboration, as well as the initiatives that help her team stay agile and informed. Our conversation reveals the complexities of navigating a rapidly evolving landscape while remaining resilient and adaptable in the face of challenges.
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