HBS Managing the Future of Work

HBS Managing the Future of Work

Artificial intelligence. Robotics. The Gig Economy. Globalization. The world is changing at a dizzying pace in ways that will have a profound effect on the economy, jobs and the flow of talent. How will firms cope with the changes ahead and what steps do they need to take today? Each episode features faculty from the world’s leading business school interviewing CEOs, technologists and experts on the bleeding edge discussing how to survive and thrive by managing the future of work.

Episodes

Vanguard's skills strategy for tech transformation

June 4, 2025 • 30 mins
Can the shareholder-owned discount brokerage giant parlay its investments in enterprise and cloud infrastructure into an AI-enabled expansion into new markets while improving productivity and service delivery? CIO Nitin Tandon explains the global workforce strategy underpinning the effort. 
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Shake Shack’s test kitchen: Developing a good jobs and automation combo

May 21, 2025 • 39 mins
Shake Shack Chief Growth Officer Steph So and HBS professor Chris Stanton join Bill Kerr to discuss the fast-casual chain’s digital strategy and how technology is changing the dining experience and restaurant work, from frontline to back office.
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Upwork’s Hayden Brown on bridging volatility with contingency

May 8, 2025 • 29 mins
"Freelance by choice" can sound like a rationalization—or putting on a brave face—but has the contract labor market improved for white-collar workers, as more, particularly younger professionals, opt in? A look at the benefits for both sides of the bargain and how AI changes the calculus.
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ManpowerGroup’s Jonas Prising on the new global talent equation

April 23, 2025 • 47 mins
The staffing giant’s chairman and CEO lays out the opportunities and risks in the fast-changing and fragmented labor market. Riding the genAI wave, addressing workers’ career development needs, RTO and flex-work, international talent flows, and the up-skilling imperative in the face growing polarization.
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Redrawing the map to tech careers: Per Scholas CEO Plinio Ayala on skills, mobility, and AI

April 9, 2025 • 34 mins
After decades preparing workers from underserved communities for well-paid tech jobs, the workforce nonprofit is expanding its training, footprint, and funding strategy for its tuition-free programs. As AI redefines positions across the org chart, can bootcamps plus training top-ups, and a mix of hard and soft skills future-proof the Per Scholas formula?
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Erik Brynjolfsson on how AI is rewriting the rules of the economy

March 26, 2025 • 36 mins
The Stanford economist unpacks AI’s impact on work and productivity, its limitations, and wider implications. He also lays out what organizations can do to get more out of the technology as they invest in the transformation. And he updates his longstanding research into augmenting traditional GDP metrics to capture the value of digital goods and services.
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Cal Newport on slow productivity and next-wave AI

March 12, 2025 • 40 mins
Joe Fuller welcomes back the Georgetown computer scientist and leading observer of knowledge work, who reprises his argument against busyness as the default mode. Also, cracking the productivity code, parsing AI's potential, and better work-life balance. 
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David Deming on workforce shifts and the future of college

February 26, 2025 • 38 mins
AI's early impact on the labor market: Are claims of revolutionary change overblown? The Harvard economist presents the long view on technological disruption and updates the post-secondary picture. 
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Ed Glaeser on Cities, Work, and Why America Struggles to Build

February 12, 2025 • 34 mins
The Harvard urban economist assesses the post-Covid health of cities, rural development, zoning and the stagnation of the U.S. housing industry, the impact of AI, and more.  
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Positive prompts: Sal Khan on AI in the classroom and beyond

January 29, 2025 • 36 mins
Will the technology democratize access to world-class education or increase inequality? Khan's journey from highly informed skeptic to champion of ethical AI. The HBS graduate and Khan Academy founder explains his nonprofit's pioneering strategy. Also, workforce development, competency-based learning, and skills-based hiring.
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OneTen CEO Debbie Dyson: Why "skills-first" builds a better workforce

January 15, 2025 • 32 mins
In taking aim at degree inflation, the corporate-led good jobs coalition looks to boost economic opportunity, address skills gaps, and create a more equitable and inclusive workforce. OneTen helps employers navigate the uncertain new normal of hiring and advancement while expanding their talent pipelines.
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Nicholas Bloom on the unbundled workplace

December 18, 2024 • 37 mins
The Stanford economist explains the momentum behind the work-from-home trend, how to manage a hybrid staff, and the new workforce geography. Also, the tech-driven evolution of remote work and the rise of the CHRO.
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Hospitality at work: Bridging opportunity and innovation

December 4, 2024 • 37 mins
How do you foster inclusion, economic mobility, and a sense of purpose across a global organization with both franchise and direct employees? Laura Fuentes, Hilton CHRO, on supporting frontline workers and promoting from within in a traditionally high-turnover business; meeting the needs of a diverse clientele with a diverse workforce; skills development; automation; and leveraging employee feedback.
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Beyond exit interviews: Knowing why workers quit makes for better job matches

November 20, 2024 • 36 mins
Thinking of employees as 'hiring' their jobs opens the way to a detailed analysis of worker motivations, frustrations, and long-term goals, which can reduce costly turnover and make career development a collaborative process. Harvard Business School professor Ethan Bernstein and Michael Horn, cofounder of the Clayton Christensen Institute, explain how.
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Guest Episode: Joseph Fuller on The Gartner Talent Angle

November 6, 2024 • 51 mins
Managing the Future of Work co-chair Joseph Fuller delves into what’s driving and limiting the practice of skills-based hiring. The discussion ranges from degree inflation and HR automation to workforce demographics, skills-based promotion and employee retention. Also, how technology can accelerate the adoption. 
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The business logic of supporting carers in the workforce

October 23, 2024 • 38 mins
Employers can benefit by remapping their talent strategies to match the realities of workers with caregiving responsibilities. Bill Kerr is joined by his Managing the Future of Work co-chair and podcast co-host, Joe Fuller, lead author of the project’s latest report, Hidden Workers: The Case for Caregivers.
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Worker welfare: From theory to tangible good

October 9, 2024 • 41 mins
Good Business Lab cofounder Anant Nyshadham on demonstrating the ROI of better worker conditions and getting from academic exercise to large-scale implementation.    
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Collective counsel: Corporate law's changing workforce and culture

September 25, 2024 • 36 mins
Vinson and Elkins' Keith Fullenweider on recruiting team players, boosting collaboration and soft skills through targeted training and mentorship, prioritizing mental health and work-life balance, automating judiciously, and making return-to-office work.
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Help Wanted: Workforce boards face greater demands and more strings

September 11, 2024 • 34 mins
With legislative changes looming, federally funded boards must juggle the demands of workforce training, economic development, and long-term systemic goals while ensuring accountability to both local communities and federal oversight. Brad Turner-Little, President and CEO of the National Association of Workforce Boards, explains.
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Marshall Goldsmith outlines the humble path to better leadership

August 28, 2024 • 30 mins
The noted executive coach on the value of letting go of the past, taking candid and anonymous 360-degree feedback, and playing it forward. Also, spreading the word via a generative AI avatar.
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