This premiere episode features guest Paul Hlivko, EVP and chief information and digital officer at Wellmark Blue Cross and Blue Shield. Sanjay and Paul cover the pressures and drivers shaping today’s technology strategies, including the innovation cycle, shifts in consumer demand and cost structures. Paul explains the concept of a capability trap, in which tech investments go toward short-term outcomes at the expense of long-term goals and elimination of technical debt. Sanjay and Paul also discuss the challenges of measuring success in a domain that is constantly changing. This is the first part of a two-episode discussion; subscribe to HealthTech Voices to be notified of the next episode.
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