What's New With Copeland at AHR

In this episode of the HVAC School podcast, Bryan sits down with James and Jeff from Copeland to discuss the evolution and capabilities of Copeland's mobile applications, particularly focusing on the Copeland Mobile app and the new Scout feature. James, who has been with Copeland for 28 years, and Jeff, who works as a trainer, share their extensive knowledge about how these tools can benefit HVAC technicians in the field.

The conversation begins with a historical perspective on Copeland's service bulletins, which have been a valuable resource for technicians since the 1980s. The guests explain how these bulletins have evolved from being difficult to access to becoming readily available through the Copeland Mobile app. They discuss how the app has become an essential tool for technicians, allowing them to access critical information about compressors, including operating envelopes, current draw specifications, and troubleshooting guides.

The discussion then moves to the exciting new features in the Copeland Mobile app, including the integration of Fault Finder and the introduction of Scout, an AI-powered search tool that draws exclusively from Copeland's database. Scout not only provides answers to technical questions but also points users to relevant resources and documentation. The guests emphasize how these tools can help reduce unnecessary compressor replacements, noting that 30-40% of returned compressors have nothing wrong with them.

Key Topics Covered:

• Evolution of Copeland service bulletins from paper to digital format
• Features of the Copeland Mobile app, including:
  • Operating envelope visualization
  • Current draw specifications
  • Compressor cross-reference tools
  • Warranty status checking
  • Mechanical specifications and oil charge information
  • Wiring diagrams and troubleshooting guides
• Introduction of Scout AI-powered search feature
• Integration of Fault Finder into the main app
• Using the app for training technicians
• Importance of proper compressor diagnostics
• Accessing technical documentation and AE (Application Engineering) bulletins
• New camera feature for scanning compressor data tags
• Desktop version functionality for service managers
• White Rogers mobile applications
• Warranty tracking and parts availability features

 

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