Ep 169 – How to Handle a Crisis and Keep Calm with Sue Musson

Today’s guest Sue Musson has handled many a crisis in her career, including leading one of the largest NHS Trusts through the pandemic.  In this episode she shares what she’s learnt about keeping calm in a crisis. 

 

We discuss: 

• Sue’s overall philosophy for coping with a crisis 

• How to calm yourself down from the initial state of panic 

• How to keep your team calm in a crisis too 

• The importance of taking personal responsibility as a leader 

• What to do when you don’t know what the right decision is 

• The keys to successful communication when managing a crisis 

 

Sue shares some great stories from her own leadership experience, as well as her 6 step crisis management framework from her book Firecracker Leadership. 

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