Episode 312 hosts Amy Wright (Registered Nurse from Melbourne, Australia)
In 'The Business of Injecting' episodes we host injectors and clinic owners to discuss all aspects of the business side of their clinic. We analyse their financial struggles and challenges, difficult decisions, friction points, staffing, hiring, firing and other topics relevant for aesthetic business owners.
0:00 Introduction
0:49 Guest introduction
2:19 Early career & chain clinics
3:57 Lessons from different clinics
5:29 Transition to own practice
8:17 Building a client-focused business
10:48 Starting her own business
11:53 Overcoming fears & first steps
13:33 Growing a team
16:38 Staff & client retention
17:51 Systemizing consultations
19:11 Shadowing & mentorship
22:46 Retention strategies
24:49 Brand building
28:09 Reducing key person risk
31:04 Transitioning out of clinical work
34:55 Training & team development
37:55 Handing over clients
41:23 Team personalities & matching
44:03 Differentiating services
47:23 Client experience focus
49:50 Future plans
53:32 Community & industry support
56:07 Patreon & community resources
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