Episode 292 hosts Grazina Fechner (Media & communications expert, keynote speaker) from Sydney, Australia.
Affectionately known as 'Griz', she's a regular on Channel 7 where she gives her quirky assessments on communication and interactions between people. She founded her compnay Front & Centre over 20 years ago where she and her team help develop leadership skills, teamwork, public speaking and mindset for people from all sorts of backgrounds.
In this episode we have an in-depth discussion with Griz covering a range of topics crucial for aesthetic businesses. We dive into Griz's unique career journey, including her challenges and triumphs with personal health battles. Key topics discussed include the vital role of mindset during stressful times, the importance of creating an authentic personal brand, and strategies to manage and overcome the obstacles currently faced by the aesthetics industry.
We explore the significance of feedback, effective communication in clinic settings, and the different pathways to success, whether as a business owner or a team member. This episode is filled with practical advice, inspiring stories, and actionable strategies for professionals in the medical aesthetics space.
00:00 Morning Catch-Up and Weekly Updates
00:37 Introducing Griz: A Special Guest
01:43 Griz's Background and Career Journey
05:00 Challenges in the Aesthetic Industry
11:19 Mindset and Personal Growth
42:38 Understanding the Impact of Clinic Culture
43:13 Effective Feedback Using the SBI Model
44:55 Creating a Feedback Culture
46:52 Setting Expectations and Communication
51:15 Adapting to Regulatory Changes
55:48 Building and Promoting Your Brand
01:06:50 Dealing with Difficult Patients
01:12:19 Knowing When to Step Back from Business Ownership
01:21:36 Final Thoughts and Encouragement
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