[Top SaaS Series] Building Customizable HR Solutions That Scale With Krishna Surendra

Krishna Surendra is the CEO of HR Cloud, a human resources software company that offers tools for recruiting, onboarding, employee engagement, performance management, HRIS, and internal communications — all designed to automate HR processes and enhance workplace culture. He joined HR Cloud in 2016 as Director of Engineering, advanced to Chief Technology Officer in 2018, and took on the role of CEO in 2021. With a background in computer science, he brings deep technical expertise and leadership to his role. Under Krishna's direction, HR Cloud continues to scale its offerings in employee engagement, onboarding automation, and HRIS solutions to drive productivity and retention in organizations.

In this episode…

Many organizations struggle to deliver a seamless and engaging employee experience from hiring to offboarding. Generic HR tools often fail to adapt to unique workflows, resulting in inefficient processes, poor communication, and disengaged staff. How can companies modernize their HR systems to be both efficient and deeply human-centered?

Krishna Surendra, an expert in HR technology, shares strategies for building customizable, automated HR workflows that span the entire employee lifecycle. Krishna emphasizes the importance of gathering ongoing customer feedback, prioritizing modules based on real demand, and integrating with existing systems rather than reinventing every feature. He also outlines practical ways to increase engagement — such as two-way communication channels, spot recognition with rewards, and adapting solutions for unique use cases like deskless workers or younger staff who prefer SMS notifications — while avoiding common onboarding mistakes like failing to document processes or track task completion.

In this episode of Inspired Insider, Dr. Jeremy Weisz interviews Krishna Surendra, CEO of HR Cloud, about transforming the employee journey through adaptable HR software. Krishna discusses using customer-driven product development, enhancing engagement through recognition and feedback tools, and integrating with payroll systems. He also shares insights on prioritizing new features, addressing unique client needs, and lessons learned from build vs. buy decisions.