Insurance Shoptalk
Join your host, Eric Stein, on a journey through the dynamic world of commercial property and casualty insurance. With over 25 years of experience in the industry, Eric brings a wealth of knowledge and insights to every episode. "Insurance Shoptalk" is your premier destination for in-depth discussions on the latest industry trends, technology impacts, interviews with leading experts, and much more.
Episodes
July 10, 2025 • 41 mins
In this episode of Insurance Shoptalk, Eric Stein sits down with Alex Choroomi from Alkeme Insurance to discuss how digital leads and online quoting are transforming the small business insurance landscape.
Alex shares his journey into the commercial insurance world, explaining how Alkeme Insurance is leveraging digital advertising and advanced quoting portals to bring in high-quality leads and close deals quickly....
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June 12, 2025 • 48 mins
In this episode of Insurance Shop Talk, host Eric Stein is joined by James Allgood and Chad Carpenter from CompScience, a game-changing workers' compensation program that uses AI-powered computer vision to reduce workplace injuries and cut claims—by up to 35–55%.
Discover how CompScience helps clients improve safety, reduce risk, and look like heroes—all while using existing camera systems. Learn how the platform i...
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April 2, 2025 • 40 mins
Work ON your business, not just IN it! In this episode of Insurance Shoptalk, host Eric Stein is joined by guest Steve Kim to dive into what it really takes to build a purpose-driven insurance agency—one that doesn’t just generate profit, but also gives owners the freedom, balance, and fulfillment they’re looking for. Steve, the founder of Purpose Matters and the author of the upcoming book Focus on What Matters, shares more a...
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March 31, 2025 • 39 mins
Artificial intelligence is here - how will it change and transform your agency? Find out in this episode of Insurance Shoptalk with host Eric Stein and guest Nikhil Kansal. Nikhil is the co-founder of Oyster, an AI software company for insurance. Oyster provides a new standard of comprehensive personal insurance coverage through a simplified experience.
In this episode, he talks about about Cara, Oyster's revolutionary AI-pow...
In this episode, he talks about about Cara, Oyster's revolutionary AI-pow...
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March 7, 2025 • 47 mins
In this episode of Insurance Shop Talk, host Eric Stein sits down with John Sansoucie
from Cognethro.com to discuss how outsourcing back-office tasks can transform an insurance agency. They explore the critical role of documentation in setting clear expectations, the efficiency gains from outsourcing, and how offshore teams can help scale operations. John shares insights into improving underwriting, payroll, financ...
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February 20, 2025 • 58 mins
Many agency owners have a valuation in mind . . . but is it realistic? In this insightful new episode of Insurance Shoptalk, host Eric Stein and guest Steven Nigro, Managing Partner at TAG Financial, break down the realities of agency valuations, deal structures, and M&A strategies in today’s market. They discuss the importance of properly preparing your agency for sale, the differences between business brokers, investment ban...
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January 30, 2025 • 43 mins
Rising healthcare costs are a big challenge! In this episode of Insurance Shoptalk, learn how to navigate rising healthcare costs as host Eric Stein interviews guest Kayla Shawn, CEO of The Healthcare Navigator. Kayla shares more about the Healthcare Navigator's innovative steerage program, and how it guides employees to high-quality, cost-effective healthcare providers, saving employers thousands per employee annually. Eric a...
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January 2, 2025 • 52 mins
Are you aiming to transform your sales approach? Then you'll love with new episode of Insurance Shoptalk! In this episode, host Eric Stein is joined by guest Nick Lamparelli of Insurance Nerds. Nick and Eric take a deep dive into the dynamics of becoming a trusted advisor in commercial insurance, and Nick shares invaluable strategies for building credibility, creating value-added risk management plans, and using niche expertis...
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December 30, 2024 • 52 mins
Explore a revolutionary approach to premium recovery in this new episode of Insurance Shoptalk! Host Eric Stein interviews Duke Mills, president of Work Comp Solutions. Duke shares more about his innovative journey through the commercial insurance world, plus offers actionable insights and game-changing strategies for uncovering costly workers' comp mistakes and unlocking hidden savings.
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December 17, 2024 • 36 mins
In this exciting new episode of Insurance Shoptalk, host Eric Stein is joined by guest Lawson Condell, the founder of Riskybly. Riskybly is an app for commercial insurance agents that offers a customizable, white-labeled client portal that centralizes HR, safety training, compliance tools, and policy management. In this episode, Eric and Lawson discuss how Riskbly's cutting-edge platform is revolutionizing the insurance experi...
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November 21, 2024 • 49 mins
In this episode of Insurance Shoptalk, host Eric Stein is joined by guests Amy Berry and Jamie Shockley from Mike Keith Insurance in Missouri. Throughout the conversation, Amy and Jamie
share insights on building strong producer-account manager relationships to boost productivity and service quality. They also discuss the importance of teamwork, effective communication, and managing high-volume workloads with ease and offer p...
share insights on building strong producer-account manager relationships to boost productivity and service quality. They also discuss the importance of teamwork, effective communication, and managing high-volume workloads with ease and offer p...
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November 7, 2024 • 45 mins
In this episode of Insurance Shoptalk, host Eric Stein talks with Melissa Dillon from Insurance Exam Queen, a podcast that helps aspiring insurance agents pass their exams and become licensed agents! In this episode, Melissa breaks down the challenges of the insurance exam and shares study tips, exam strategies, and more.
To learn more about Melissa and Insurance Exam Queen, please visit https://www.insuranceexamqueen.com/
A...
To learn more about Melissa and Insurance Exam Queen, please visit https://www.insuranceexamqueen.com/
A...
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October 21, 2024 • 47 mins
In this episode of Insurance Shoptalk, take a dive into the world of payroll and HR services with host Eric Stein and guest Paul Aemisegeo from PayrollMart. Paul shares how PayrollMart helps
insurance brokers assist their clients in transitioning to new payroll and HRIS systems and how PayrollMart provides tailored payroll solutions without competing with brokers. Paul and Eric also discuss other payroll and HR topics, like t...
insurance brokers assist their clients in transitioning to new payroll and HRIS systems and how PayrollMart provides tailored payroll solutions without competing with brokers. Paul and Eric also discuss other payroll and HR topics, like t...
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October 14, 2024 • 67 mins
Exciting news! Insurance Shoptalk host Eric Stein is the author of a recently-released book, The Blueprint: An Insurance Agency's Unconventional Rise to the Top. In his book, Eric shares his inspiring story of taking his insurance agency from humble beginnings to strategic expansion, plus offers advice others can use to differentiate their agency, attract top talent, and adapt to changing customer expectations.
In this specia...
In this specia...
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September 24, 2024 • 58 mins
Find out how to target the temporary staffing niche in this episode of Insurance Shoptalk! Host Eric Stein is joined by guests Lee Castin, the vice president of sales of Vensure Staffing Alliance and Brian Urso, Vensure Staffing Alliance's division president. In this episode, Lee, Brian, and Eric have an in-depth conversation about staffing-specific HR and risk management solutions, including the unique challenges of managing ...
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September 16, 2024 • 57 mins
Can AI help you grow your business? In this episode of Insurance Shoptalk, join host Eric Stein for a deep-dive into the revolutionary and ever-evolving world of AI! Eric is joined by guest Dale Thomas, an AI expert and author of The Ultimate AI Guide to Small Business Success. Eric and Dale talk about the role of AI in insurance, and h...
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September 3, 2024 • 49 mins
Congratulations to Kara Childress on her new role as president of VensureHR! In this exciting episode of Insurance Shoptalk, host Eric Stein talks with Kara about her role with VensureHR and her plans and priorities for the coming year. Kara also shares more details about VensureHR's programs and operations, including their staffing alliance division and their divisions for cannabis, agriculture, and more!
To learn more about...
To learn more about...
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August 14, 2024 • 47 mins
Learn how to target the cannabis niche! In this episode of Insurance Shoptalk, host Eric Stein is joined by guest Greg Cowan of Greenleaf HR, which helps cannabis industry businesses find the unique, comprehensive HR and payroll solutions they need. Greg shares more about Greenleaf HR and their solutions, sheds light on trends in the cannabis industry, and offers insights agents can use to target the cannabis niche.
To learn ...
To learn ...
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August 5, 2024 • 56 mins
If you're working to find the best solutions for your blue-collar clients, consider FrankCrum! FrankCrum is a Florida-based PEO that offers hard-to-place Workers' Compensation, risk management, employee benefits, and other services agents can utilize to help their clients. They are also the owner of their own A-rated Workers' Comp carrier.
In this episode of Insurance Shoptalk, join host Eric Stein as he talks with Jonathon B...
In this episode of Insurance Shoptalk, join host Eric Stein as he talks with Jonathon B...
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June 19, 2024 • 51 mins
If you’re an agent looking to learn more about how to target the agriculture industry, this episode of Insurance Shoptalk is for you! In this episode, host Eric Stein is joined by guest Kimberly Sanders from Harbor America, an employer solutions company specializing in Workers’ Compensation for the agriculture industry. Kimberly shares more about Harbor America and their Workers’ Compensation programs, which can insure clients...
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