Leaders Listen Up
Leaders Listen Up hosts inspiring conversations that ignite business leaders, so they can excite their employees and together delight their customers! Leaders get an INSIDE view on employee experience and how to cultivate a culture of success within their business. By equipping leaders with new tools, and creative techniques they are able to design epic customer and employee experiences; allowing them to drive loyalty, retention, sales and deliver award winning service in any size business! Business leaders know customer and employee experience matters but struggle with understanding and implementing customer journey best practices and feel frustrated that their countless hours of hard work isn’t resulting in high customer satisfaction, retention, and loyalty. When that happens, it's time to take a deep look at how we lead, and how we cultivate a culture of success with raving fans from the inside out! Customer Experience design challenges often stem from internal hiccups with leadership and staff training and development, as well as communication barrier, and understanding the tactical steps to take to be an industry leader so they can conquer the competition and be customer obsessed at every level of your organization! That’s why award-winning customer experience expert, International Keynote speaker, experience design thought leader, and life-long learner Crystal D’Cunha and her global network of friends and colleagues in business will share over 3 decades of insights and interviews to inspire business transformation. It’s time to ignite leadership and watch the employee experience transformation, excite employees to nurture “the effortless experience,” and delight with the ultimate customer experience. Get in touch: (289) 969-VIEW(8439) hello@gettheinsideview.com
Episodes
Ever wonder why some brands have customers who are more loyal than a golden retriever? The secret ingredient is consistency!
What does consistency mean, though?
It means practicing your plays. Could you imagine how messy the football field would be if teams didn’t practice? Now put that into the context of leadership and your team.
To combat that today, we're diving into part 3 of customer experience addressing why 'Consistency i...
Wouldn’t business relationships be easier if you had a GPS to navigate customer emotions?
Well, you can with Customer Journey Mapping, a tool I recommend that all businesses use to design customer touchpoints, guide through empathy mapping, and deliver an exceptional customer experience every time.
In today’s episode, you’re going to learn what Customer Journey Mapping is, its benefits, and how it can be used.
Finish this episo...
How do you make a great first impression on a new customer and turn them into a lifetime loyal fan?
Customer Experience Design and Customer Loyalty within organizations are still not recognized as a team effort and business discipline. And some people still struggle with the difference between customer service and customer experience.
That’s why this 3-part series is completely focused on enhancing customer experiences! You’ll lea...
Have you ever wondered how the diversity of your team can be the secret weapon in your business?
You may hear “diversity, equity, & inclusion,” “equal opportunity employment,” and “workplace diversity” all the time. But it is more than just buzzwords! It isn’t a virtue signal or new policy, that no one thinks about. It’s not a 30-minute training you do once and then fully understand all of the dimensions of different identities.
L...
Have you ever wondered how much a happy employee actually costs your organization?
There are ways to measure employee engagement ROI that go beyond financial security. Although that's a necessity in today's day and age, it’s not the #1 thing employees say they need in their work environment. Human behavior is adjusting all the time, which means more shifts will happen, and so we’ve got to get ahead of it.
Leaders, let this be your...
What's the golden key to supercharging employee performance?
Creative problem solving.
It’s an art and skill that not everyone possesses, but it can be learned if you understand the success of your team relies on the individual, and the individual relies on the team.
Employee empowerment, employee motivation, and employee retention only take a few S.T.E.P.s to engage in problem-solving together and effectively.
Let’s get into t...
What’s the difference between coexisting and truly understanding each other?
Transition your team from just showing up to do the job to respecting each other and developing the leader within.
Now that you’ve got the J.O.Y methodology under your belt to turn clashing team members into collaborative team members, it’s time to level up to empathy and understanding.
Sometimes, we think we’re empathetic or have the awareness to know ...
Leaders, are you tired of the constant battle of egos and misunderstandings? Is there tension in your team and the employee experience? Does this sort of conflict sound familiar?
Maybe you’re avoiding conversations by saying, “Let’s just finish this first, and then maybe I’ll bring it up,” or “You go do what you have to, and then we’ll talk about it then…”
What if I told you that addressing the conflict tearing your team apart cou...
Leaders, do you feel like you’re always busy but never really moving forward? Do you wonder how you’re supposed to improve customer experience challenges? Are you a manager who wants to lead with confidence, but it’s hard to?
Maybe you’re stuck in the daily grind, thinking… “I need to hire someone to help me. There’s so much to do, but I can’t do it. I’m exhausted from this growing to-do list.”
If this is you, enter the S.H.I.N.E M...
There is a leadership crisis happening right now that not even the best leadership programs can fix alone.
With high stressors negatively impacting relationships, sleep, and overall well-being… It’s no wonder it’s becoming increasingly difficult to retain customers and employees. Maybe you’re thinking of throwing in the towel, too?
Your feelings are valid, and you’re not alone, my friend. This episode was made with you in mind to ...
Leaders, do you want to see a decrease in absenteeism and an increase in productivity?
In this episode, I’m delving deep into building a magnetic work culture with leadership and talent development in mind so that you can retain your top talent and attract your industry's best and brightest.
The INSIDE View’s signature Leadership Training Program dives into 7 leadership principles, and one of them is called Culture Connection. I ...
As leaders, we know that exceptional customer service is the heart and soul of any successful business. So, we've put together a list of seven interactive activities that you can use to educate your customer-facing staff and take your customer service game to the next level!
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic custome...
As leaders, we know that exceptional customer service is the heart and soul of any successful business. So, we've put together a list of seven interactive activities that you can use to educate your customer-facing staff and take your customer service game to the next level!
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic custome...
Hey Leaders, We're about to unleash five out-of-the-box tips every successful small business leader uses to create a dynamic, engaging, five-star customer experience!
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to...
If you are looking for the Key to unlocking a thriving, energizing and highly inclusive workplace culture, Then listen up!
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 ...
Today's episode is about revamping your company culture. We started diving into this in past weeks episode, and this is a continuation.
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to...
Welcome to this episode, where we'll explore how to Revamp Your Company Culture: 5 Game-Changing Strategies for a Happier, Healthier Workplace
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link be...
In today's episode I'll share the one thing that gets in the way of being an amazing leader!
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic customer experiences and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you - Then I'd be delighted to chat! Click the link below to connect! 30 minute calls: https://calendly....
In this episode, I’ll share three unique tips to engage your team and increase productivity. Whether you're struggling with burnout, disengagement, or simply want to inspire your team to excellence, these tips are sure to take your leadership skills to the next level.
Visit https://gettheinsideview.com/ for more information and keep designing delight!
Are you ready to design a dynamic team environment, engineer epic customer exper...
In this episode, I'll be sharing three ways that poor customer experience design can negatively impact your sales results, backed up by research and data. But don't worry, I won't leave you hanging. I'll also be providing three actionable strategies for small businesses to improve their customer experience design and increase their sales.
Visit https://gettheinsideview.com/ for more information and keep designing delight!
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