Friendly but not familiar: Leadership in practice management with Nikie Walker, EdD

In this episode, Dagny Zhu, MD, and Cathleen McCabe, MD, discuss the unpredictable path of careers, leadership in management and opportunities for growth with Nikie Walker, EdD.

• Welcome to another episode of Mend the Gap 1:03
• Introduction 1:16
• Welcome Nikie Walker, EdD 1:27
• Tell us about your background, your optometry practice and how you combine human resources and education with your work in eye care. 2:33
• What is your advice for physicians taking on management roles? 9:09
• What are your tips for giving constructive feedback to employees? 17:47
• How do you build a good rapport with your staff without getting too involved? How do you draw the line between professionalism and personal business? 21:33
• There is a problem with employee turnover in medicine. How do you keep staff happy and willing to stay longer? And what is your advice on the transition process of finding and bringing in a new member of the staff? 27:54
• What are your recommendations for providing opportunities of growth for employees in a practice? 31:49
• McCabe, Zhu and Walker discuss employee education and setting career goals. 34:49
• What are your pearls of wisdom for women in ophthalmology who are leaders in their practice? 38:50
• Thank you 41:33

We’d love to hear from you! Send your comments/questions to [e-mail]. Follow us on Twitter @Healio_OSN.

Cathleen McCabe, MD, is chief medical officer of Eye Health America and medical director of The Eye Associates in Sarasota, FL.

Nikie Walker, EdD, is the division chair for the school of business and an assistant professor at Brescia University.

Dagny Zhu, MD, is a cornea, cataract and refractive surgeon and medical director and partner at NVISION Eye Centers in Rowland Heights, CA. She can be reached on twitter @DZEyeMD.

Disclosures: McCabe, Walker and Zhu report no relevant financial disclosures.