Rory McGowan speaks to Damian Stirrett from ServiceNow. Damian tells us all about the 2025 Consumer Voice Report. This looks at Brits' attitudes towards AI customer service, with an increasing number expecting AI chatbots to pick up on and adapt to their mood. But there remains a lack of trust in AI to fulfil certain tasks and not make things more difficult.
https://www.servicenow.com/uk/
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