MSP Unplugged
This podcast is where we discuss different ways to run your I.T. business whether you are a one-person shop or leading a growing IT Service provider. This is the place for you.
Episodes
In this episode of MSP Unplugged, we’re joined by Richard Bliss, founder of BlissPoint Consulting and a recognized expert in LinkedIn branding and social selling. Richard shares powerful, actionable strategies for leveraging LinkedIn as a business development tool—not just a resume repository. We dive into how MSPs can use LinkedIn to build authority, engage prospects, and start meaningful conversations that drive rea...
For Managed Service Providers (MSPs), compliance is particularly critical because they often manage sensitive data, IT infrastructure, and cybersecurity for multiple clients across various industries—each with its own regulatory demands. it is not optional it is a must.
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Join Paco as he sits down with Cameron Tousey and Tony Anscombe to delve into the evolving landscape of cybersecurity. In this insightful interview, they discuss ESET's perspective on the latest trends and how Managed Service Providers (MSPs) can navigate these changes to better protect their clients. Don't miss out on expert advice and valuable insights that can help you stay ahead in the cybersecurity game!
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In this episode of MSP Unplugged, Rick, and Corey dive into one of the most critical (and often overlooked) parts of the client journey—onboarding. We break down what’s working, what’s not, and how we've each improved our own onboarding processes to deliver a smoother, more professional experience for new clients. From documentation to communication and setting expectations, we share the tools, tips, and templates tha...
In this episode of MSP Unplugged, we sit down for a candid conversation about our own journeys in the MSP space. We’re sharing real-world experiences, wins, mistakes, and the lessons we've learned along the way. From early struggles to breakthrough moments, this episode is all about the challenges we've faced and the strategies that helped us grow. Tune in for an honest, behind-the-scenes look at what it really takes ...
Live from our Newark stop on our TechCon Unplugged Tour! In this podcast, we discuss tools we believe every MSP should have in their arsenal.
Full Video Podcast Link: https://youtu.be/AbYtK8msfTk
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MSP Unplugged
Paco Lebron from ProdigyTeks
Email: paco@mspunplugged.com
In this episode of MSP Unplugged, we tackle one of the biggest challenges for IT business owners—time management. Running an MSP means juggling client support, operations, sales, and everything in between. So, how do you stay productive without burning out? We’re breaking down strategies to take control of your schedule, maximize efficiency, and focus on what truly matters.
🤖 Exploring AI-Driven Service Desk Solutions | MSP Unplugged 🚀
In this episode of MSP Unplugged, we explore how AI-driven service desk solutions are revolutionizing the way MSPs deliver IT support. With the rapid advancements in artificial intelligence, MSPs can now leverage AI-powered tools to streamline ticketing, automate responses, and enhance client support like never before.
💡 Key Takeaways:
✅ How AI is transforming the ...
Attending industry conferences can be a game-changer for your MSP, but only if you know how to make the most of them. In this episode of MSP Unplugged, we dive into strategies for maximizing your return on investment (ROI) at conferences—covering everything from planning ahead, networking effectively, and choosing the right sessions to leveraging post-event opportunities. Whether you're a conference veteran or attending your first ...
In this episode Paco and Rick go down memory lane and share business challenges they had to overcome throughout their MSP career.
Full Video Podcast Link: https://youtu.be/TizS_rB_Uwo
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MSP Unplugged
Paco Lebron from ProdigyTeks
Email: paco@mspunplugged.com
Rick Smith from Renactus Techno...
In this episode, we discuss how and when we use automation to streamline operations in our MSP.
Full Video Podcast Link: https://youtu.be/V3mXAE6htug
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MSP Unplugged
Paco Lebron from ProdigyTeks
Email: paco@mspunplugged.com
Rick Smith from Renactus Technology
Email: rick@mspnplugged.com
In this episode we dive into the often tricky but essential process of evaluating vendor relationships. Whether it's poor communication, lack of support, or a misalignment with your business goals, sometimes it's time to cut ties and move on.
We explore the red flags that signal it’s time to part ways, tips for making the transition smoother, and strategies for finding new partnerships that truly add value to your MSP. Learn how to...
Happy New Year! To start the year off the crew discusses some proven strategies we have had success with!
Full Video Podcast Link: https://youtu.be/OmjO9lBWutI
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MSP Unplugged
Paco Lebron from ProdigyTeks
Email: paco@mspunplugged.com
Rick Smith from Renactus Technology
Email: rick@mspnpl...
In this episode, In this episode, our hosts wrap-up 2024. Their hits, their misses, and their plans for 2025!
Full Video Podcast Link: https://youtu.be/QJTT_fa4YGM
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MSP Unplugged
Paco Lebron from ProdigyTeks
Email: paco@mspunplugged.com
Rick Smith from Renactus Technology
Email: rick@ms...
In this episode, we explore the question: Should MSPs be going all-in on Artificial Intelligence? We discuss how we are currently using AI, our plans for leveraging it in the future, and the opportunities and challenges it presents. Join us as we examine the role AI can play in shaping the future of your MSP business.
Full Video Podcast Link: https://youtu.be/4Zws6Dtv6Ck
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In this episode, we break down the concept of the Burden Rate—what it is, how to calculate it, and why it’s essential for your MSP business. Learn how to use this crucial metric to optimize your pricing strategy, ensure profitability, and make smarter financial decisions. Don’t miss these actionable insights to take your business to the next level!
Full Video Podcast Link: https://youtu.be/yhXm_QR7sqA
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This week the crew discusses pricing. Our philosophy and procedures on how we arrive at a final cost of our offerings.
Full Video Podcast Link: https://youtu.be/hTptF4Auhmk
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MSP Unplugged
Paco Lebron from ProdigyTeks
Email: paco@mspunplugged.com
Rick Smith from Renactus Technology
In this episode, we discuss the good, the bad and the ugly of how we've acquired clients in the past and what we plan to change or enhance going forward!
Full Video Podcast Link: https://youtu.be/z8QmtK5S42s
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MSP Unplugged
Paco Lebron from ProdigyTeks
Email: paco@mspunplugged.com
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