No Vacancy Live and No Vacancy News
Your home for No Vacancy with Glenn Haussman as well as Friday Night Audit and more! Each show features incredible hospitality leaders that educate and empower listeners.
Episodes
During last week's NYU IHIF, I talked with Ryan Bosch of Arriba Capital because hotel transactions have picked up, but closing deals still takes a lot more creativity than people may realize.
Ryan sees a growing performance gap between hotels where owners continually invested in their properties during the last six years and hotels where owners delayed CapEx. Now that gap is showing...
During last week's NYU IHIF, I spoke with Ryan Rivett of the Rivett Organization and Brian Quinn, Chief Development Officer at My Place Hotels, because Brian's new role points to something bigger than a personnel move.
Brian matters in this story because My Place is moving into its next phase with the Rivett Organization's broader platform behind it: ownership, operations, construction management, technology, engineering, design, a...
At Hilton Orlando, Glenn Haussman talks with Shannon Butler, Director of Catering and Events, about how the hotel uses Xpodigital for flexible event branding, real-time updates, and incremental revenue through digital signage.
Meeting planners want spaces that feel customized to their programs
Digital signage lets Hilton Orlando update schedules, sponsor messages, sizzle reels, and award content in real time
Xpodigital removes the ...
Hamilton Princess doesn't compete like a typical resort. The property leans on 140+ years of history, a museum-level art collection, and a luxury guest who keeps traveling even when the economy gets noisy.
Glenn Haussman and Dr. Producer Suzanne Ba...
Wayne Tabor is President and CEO of the Metropolitan Memphis Hotel and Lodging Association and is way too classy to be having happy hour drinks with Glenn, Craig and Suzanne. Yet here we are.
Seventy-three percent of new vacation ownership purchases now come from Gen Z and millennials.
That changes the pitch, product strategy, and member experience conversation for every company in vacation ownership.
During ARDA Spring Conference, I spoke with Gordon Gurnik, COO of Hilton Grand Vacations, about younger buyers, points-based flexibility, AI, and t...
Hotel owners staring down PIPs have three choices: spend the money, sell the asset, or rethink management.
During NYU IHIF, I spoke with Ben Perelmuter, CEO of Remington Hospitality, and Scott Geres, General Manager of Hotel Edison, from inside the Hotel Edison in Times Square.
Ben says hotel deal activity has finally picked up after several slower conferenc...
During NYU IHIF, Hilton debuted Undergraduate by Hilton, a brand-new conversion product aimed at university markets where a full Graduate Hotel may not fit.
Jenna Hackett, SVP, Global Leader, Lifestyle Brand Management at Hilton, joined me for a conversation about how Undergraduate by Hilton connects with Graduate Hotels while giving owners a more affordable, scalable conversion opt...
At NYU IHIF, I talked with Zack Gharib, President of Red Roof, because the brand made three moves worth watching at the same time: entered Canada, pushed tech growth, and rebuilt the website around AI search.
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7.2 seconds behind the bar can cost about $1.1M a year.
That's how Tobin Ellis, a 30-year bar industry veteran, thinks about bar design: eliminate problems before they happen, then let the team sell more with fewer steps.
One frustrating thing about hospitality: guests want to research rooms visually, but most hotel websites don't include video. When hotels force guests to imagine a room, they simply move on.
So I talked with Jason Craparo, CEO of hovr, and Ethan Wiseman, VP of Product Management at aven hospitality, about what hotels can do right now to fix that disconnect.
We're back in the Hotel Pet Peeves bracket… but first, we nearly lose the plot over Glenn's "Haussman Resort Pool Club Smokehouse & Dispensary Brewery" (still a working title).
Friday Night Audit brings Craig Sullivan, Dr. Producer Suzanne Bagnera, and our guest Elyse Poland (...
During the recently held ARDA Spring Conference, I met Scott Weisz, EVP Strategic Business Operations at Marriott Vacations Worldwide, and we got into loyalty—because it doesn't work the same way in vacation ownership as it does in hotels.
We talk about what actually keeps owners co...
Our friend Bruce Ford, SVP at Lodging Econometrics, joined me right after Lodging Econometrics released its Global Hotel Pipeline report—and it comes with a few surprises and some "pay attention to this" moments for owners, operators, brands, and suppliers.
We walk through what ...
Skytouch ships AI tools. The tools help associates move faster, feel more confident, and stay engaged on shift. Hotels keep more good people, and guests feel the difference.
I talked with Charlie Green at Skytouch Technology about what the AI handles now and what the roadmap adds next.
🤖 AI answers front desk questions fast: "...
I'm at Hyatt Regency Orlando, where I'm with Managing Director Paul Joseph breaking down how the hotel uses Xpodigital to modernize the on-site event experience while adding profitability by selling digital signage as sponsor inventory through revenue share.
🖥️ Hyatt uses digital branding to give sponsors visibility in shared spaces
Memorial Day weekend means higher bar volume. That's the perfect time to raise drink quality without slowing service.
I'm at Westgate Las Vegas Resort & Casino in the Velvet Lounge with mixologist Yelena Anter Cocktail Vision, making her Brain Teaser Margarita and talking through the real takeaway for hotels: build hashtagcocktails that look premium...
Live experiences drive operating success because they create reasons to travel, reasons to spend, and reasons to come back. That's why Marriott Vacations Worldwide is building Inner Circle around them.
I talked with Mike Flasky, President and COO of Marriott Vacations Worldwide, about what changes when the offer expands beyond t...
Only 40% of hotel tech revenue-side professionals hit their full bonus target.
Glenn Haussman and Dr. Producer Suzanne Bagnera talk with Ed Clark, Founder of Hospitality Tech ...
F1 week in Las Vegas turns a stay into a full itinerary, and Hilton Grand Vacations builds owner value around the full trip, not just the nights.
I talked with Derek DeSalvia M.S. DeSalvia, EVP and Chief Customer Officer at Hilton Grand Vacations, at the ARDA Spring Conference about owner benefits beyond the property, multigenerational hashtagtravel, and...
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