where you gonna go? SAP? Yeah, didn’t think so
Text version: https://pivot-to-ai.com/2025/06/18/salesforce-ai-agents-dont-work-but-were-charging-6-more-for-ai-anyway/
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Sources:
Introducing Agentforce 2.0: The Digital Labor Platform for Building a Limitless Workforce https://www.salesforce.com/news/press-releases/2024/12/17/agentforce-2-0-announcement/
“The future of customer support and service is here!” https://www.linkedin.com/posts/marcbenioff_agentforce-activity-7269552099120562178-IRGH/
Agentforce Is Now Available on Salesforce Help: But Is It Actually Helpful? https://www.salesforceben.com/agentforce-is-now-available-on-salesforce-help-but-is-it-actually-helpful/
Salesforce Signs Definitive Agreement to Acquire Convergence.ai https://www.salesforce.com/news/stories/salesforce-signs-definitive-agreement-to-acquire-convergence-ai/
CRMArena-Pro: Holistic Assessment of LLM Agents Across Diverse Business Scenarios and Interactions (PDF) https://arxiv.org/abs/2505.18878
Updated Product Packaging and Pricing Offer New AI Capabilities and More Ways to Scale AI Throughout Every Organization https://www.salesforce.com/news/stories/pricing-update-2025/
Previously on Pivot to AI:
AI agents mean Salesforce won’t hire software engineers in 2025, apparently https://pivot-to-ai.com/2025/01/12/ai-agents-mean-salesforce-wont-hire-software-engineers-in-2025-apparently/
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