20250824 - Commonwealth Bank fires, un-fires call centre staff over AI

been caught lying
Text version: https://pivot-to-ai.com/2025/08/24/commonwealth-bank-fires-un-fires-call-centre-over-ai/

Patreon: https://www.patreon.com/davidgerard
Ko-Fi: https://ko-fi.com/A1529D5
Buy me nice things: https://www.amazon.co.uk/hz/wishlist/ls/3Q8VZW46J6DM6
Get an extremely cool Pivot to AI shirt or mug: https://pivot-to-ai.redbubble.com

Sources:

CBA AI ‘voice bot’ deployment linked to review of 45 roles https://www.itnews.com.au/news/cba-ai-voice-bot-deployment-linked-to-review-of-45-roles-619088
Commonwealth Bank replaces dozens of call centre jobs with AI chatbot https://www.abc.net.au/news/2025-07-29/commonwealth-bank-says-ai-behind-dozens-of-job-cuts/105586312
We’re disputing CBA’s anti-jobs agenda in Fair Work https://www.fsunion.org.au/Hub/Content/News_and_publications/Member_updates/2025/were-disputing-CBAs-anti-jobs-agenda-in-fair-work.aspx
WIN: CBA backflips on customer service job cuts, admits they got it wrong https://www.fsunion.org.au/Hub/Content/News_and_publications/Member_updates/2025/WIN-CBA-backflips-on-customer-service-job-cuts.aspx
CBA U-turns on AI job cuts, calls back humans https://www.afr.com/work-and-careers/workplace/cba-u-turns-on-ai-job-cuts-calls-back-humans-20250820-p5moif
Commonwealth Bank backtracks on AI job cuts, apologises for ‘error’ as call volumes rise https://www.abc.net.au/news/2025-08-21/cba-backtracks-on-ai-job-cuts-as-chatbot-lifts-call-volumes/105679492
CommBank and OpenAI embark on Australia-first strategic partnership to advance AI solutions https://www.commbank.com.au/articles/newsroom/2025/08/tech-ai-partnership.html
“While pressure from union members forced Commonwealth Bank to back down on AI-driven job cuts,” https://www.facebook.com/FinanceSectorUnion/posts/while-pressure-from-union-members-forced-commonwealth-bank-to-back-down-on-ai-dr/1358104016324779/

Full Pivot to AI playlist: https://www.youtube.com/playlist?list=UU9rJrMVgcXTfa8xuMnbhAEA