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When tension is present and one person is upset, our natural reaction is often to meet that person where they are (in an angry place). 
Hedy’s life work is all about disarming that natural inclination and bringing the conversation back to connection which Hedy calls a “habit of the heart”. 
When you can master this way of dealing with challenging communication, you can have a meaningful connection with even the most shut down, angry client, family member or stranger. 
Visit the show notes page to get your $15 off promo code for Pet Sitters Associates business insurance:

Get your free communication workbook to learn how to “cross the bridge” with angry clients, staff or family members:

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