Episode comment with embedded links: No matter who you are or how long you’ve been in business, if you own a pet business you are bound to experience conflict with your clients or staff members at some point. Oy! And let’s face it, if you are dealing with people (and especially the public), it’s not a question of “if”, it’s a matter of “when” that conflict will arise. After listening to this episode you’ll be better prepared when your inevitable communication conflicts arise. There are sure-fire ways to more easily deal with conflict. Master communication coach and mediator John Kinyon shares solid tips to do that in today’s podcast episode.
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