PBTO - The Art of Leadership with Pankaj Rusia

In this first episode of a new series, which will be focused on leadership, we host a practicing leader - Pankaj Rusia. He currently works for SAP as the Head of Customer Success for the SAP HR Cloud business are and is based out of Singapore. As the Head of Customer Success for SAP South East Asia, he is on a mission to make customers look great in front of their leadership, employees, and managers, and to help them get the best out of their SuccessFactors solutions.

In this wide ranging conversation, he shares his insights on leadership. WE cover many things including the following:

The leadership burden, which makes us be different person at work and while at home. We discuss some challenges that typically leaders in the middle management face. He talks about the importance of listening more than talking, understanding what drives your team members and having good conversations.

He shares the importance of developing people and letting your people outgrowing us as their leaders. He also shares the importance of finding mentors and sponsors for those we lead outside of their immediate circle within our organization.

We discuss the book - One minute manager and the key insights from the book.