What's better than one Lean Six Sigma Black Belt? Two! On this episode of Quality Time with MoreSteam, host Dan Swartwout welcomes Lean Six Sigma Black Belts Raquel Chase-Kelly and James Perry to the show. Raquel and James work for Dartmouth Hitchcock Medical Center and Clinics and use process modeling to streamline hospital operations and improve patient care. Process modeling lets you rapidly simulate and anticipate how a system reacts to different situations. During this fun, informative chat, James and Raquel explain how MoreSteam's Process Playground helped Dartmouth Health clear a 155-car backup at a drive-through flu clinic and fix an MRI backlog. This episode also covers building a model with imperfect data and fighting staff burnout. Of course, as always, there are some laughs along the way. Listen and find out why everybody should have a Jamie.
In this episode, you will hear about:
2:23 - The backgrounds of our guests
5:22 - Using Process Playground during the pandemic
6:37 - Streamlining the drive-through flu clinic
9:29 - Starting out with process modeling, simulations, and Process Playground
11:05 - Building models with imperfect data
13:09 - Fixing the MRI backlog
14:50 - Modeling shows the need for additional staff
16:03 - Using Process Playground to advocate for staff well-being
18:48 - The magic of process improvement
20:57 - Teaching process improvement at the Dartmouth Hitchcock Value Institute Learning Center
25:05 - Collaborating with other healthcare providers
26:14 - Advice for beginners in process improvement
27:49 - Future challenges in healthcare
32:00 - Closing thoughts
Additional Resources:
Raquel Chase-Kelly on LinkedIn
The Dartmouth Hitchcock Value Institute Learning Center
MoreSteam's Process Playground
Quality Time With MoreSteam on Facebook
Quality Time With MoreSteam on Instagram
Quality Time With MoreSteam on LinkedIn
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