On this episode of Quality Time with MoreSteam, Dan Swartwout welcomes Taylor Pack, Senior Manager of Process at the Make-A-Wish Foundation. Taylor started her career working retail at Cracker Barrel. She became a Lean Six Sigma Master Black Belt through her experience at Bridgestone and the U.S. Coast Guard. Now she uses continuous improvement to help grant more wishes for children with critical illnesses.
Taylor shares how Make-A-Wish operates entirely on donor funds. Every improvement in efficiency directly impacts the organization's ability to reach more families. She explains how her small team has streamlined operations across the organization with impressive results. During the conversation, Taylor discusses how process improvements have reduced workloads for overburdened staff and accelerated communication between departments.
Listen and find out how Taylor and Make-A-Wish use Lean Six Sigma and process improvement to grant more wishes and change more lives.
In this episode, you will hear about:
1:31 - The Make-A-Wish Foundation
4:02 - Taylor’s background
6:20 - Taking the job with Make-A-Wish
7:38 - Continuous improvement and Make-A-Wish
10:31 - Lean Six Sigma projects at Make-A-Wish
17:07 - Improving the handoff process
19:34 - Data analysis at Make-A-Wish
23:04 - Other key metrics
26:38 - Continuous improvement outside of manufacturing
29:21 - Buy in
36:05 - The impact of granting wishes
42:49 - The evolution of continuous improvement at Make-A-Wish
47:24 - The impact of Lean Six Sigma in the non-profit sector
Additional Resources:
Quality Time With MoreSteam on Facebook
Quality Time With MoreSteam on Instagram
Quality Time With MoreSteam on LinkedIn
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
New Heights with Jason & Travis Kelce
Football’s funniest family duo — Jason Kelce of the Philadelphia Eagles and Travis Kelce of the Kansas City Chiefs — team up to provide next-level access to life in the league as it unfolds. The two brothers and Super Bowl champions drop weekly insights about the weekly slate of games and share their INSIDE perspectives on trending NFL news and sports headlines. They also endlessly rag on each other as brothers do, chat the latest in pop culture and welcome some very popular and well-known friends to chat with them. Check out new episodes every Wednesday. Follow New Heights on the Wondery App, YouTube or wherever you get your podcasts. You can listen to new episodes early and ad-free, and get exclusive content on Wondery+. Join Wondery+ in the Wondery App, Apple Podcasts or Spotify. And join our new membership for a unique fan experience by going to the New Heights YouTube channel now!
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com