On this episode of Quality Time with MoreSteam, Dan Swartwout welcomes Taylor Pack, Senior Manager of Process at the Make-A-Wish Foundation. Taylor started her career working retail at Cracker Barrel. She became a Lean Six Sigma Master Black Belt through her experience at Bridgestone and the U.S. Coast Guard. Now she uses continuous improvement to help grant more wishes for children with critical illnesses.
Taylor shares how Make-A-Wish operates entirely on donor funds. Every improvement in efficiency directly impacts the organization's ability to reach more families. She explains how her small team has streamlined operations across the organization with impressive results. During the conversation, Taylor discusses how process improvements have reduced workloads for overburdened staff and accelerated communication between departments.
Listen and find out how Taylor and Make-A-Wish use Lean Six Sigma and process improvement to grant more wishes and change more lives.
In this episode, you will hear about:
1:31 - The Make-A-Wish Foundation
4:02 - Taylor's background
6:20 - Taking the job with Make-A-Wish
7:38 - Continuous improvement and Make-A-Wish
10:31 - Lean Six Sigma projects at Make-A-Wish
17:07 - Improving the handoff process
19:34 - Data analysis at Make-A-Wish
23:04 - Other key metrics
26:38 - Continuous improvement outside of manufacturing
29:21 - Buy in
36:05 - The impact of granting wishes
42:49 - The evolution of continuous improvement at Make-A-Wish
47:24 - The impact of Lean Six Sigma in the non-profit sector
Additional Resources:
Quality Time With MoreSteam on Facebook
Quality Time With MoreSteam on Instagram
Quality Time With MoreSteam on LinkedIn
Popular Podcasts
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
The Joe Rogan Experience
The official podcast of comedian Joe Rogan.
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!