In this episode of QuickHITs, Ken Booth and Tyler Smith sit down with Crystal Broj, the Enterprise Chief Digital Transformation Officer at the Medical University of South Carolina (MUSC). Crystal shares her remarkable career journey, starting from programming to becoming a leader in digital transformation.
Crystal dives into her pioneering work at MUSC, where she has spearheaded various digital initiatives aimed at improving patient care and operational efficiency. She highlights the successful implementation of robotic process automation using Notable, which has streamlined patient check-ins, reduced no-show rates, and enhanced patient satisfaction.
Crystal also discusses the mammogram outreach program, which has significantly increased appointment scheduling and completion, leading to early detection of over 100 abnormal findings and potentially saving many lives.
Throughout the conversation, Crystal addresses the challenges of integrating new technologies into healthcare workflows and the strategies her team employed to overcome them. She emphasizes the importance of patient-centered care and the role of AI and machine learning in the future of healthcare.
Join us for this inspiring episode as Crystal Broj shares her vision for the future of healthcare IT and the steps MUSC is taking to stay at the forefront of innovation.
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