A lot of times businesses don’t focus on the client experience as much as they do the numbers, but let's face it without the clients you won’t have the numbers. Valerie shares some interesting information on how to make your clients feel wanted and needed and how to keep them in your sales cycle as long as possible.
Listen in as Valerie gives us the techniques that you can use to make your clients happy that they are doing business with you, ways to use testimonials and recognizing clients as they progress. As always Valerie gives us amazing tools to use to make our clients experience the best it can be.
In This Episode:
[01:38] Business owners need to focus as much attention on the client experience as they do on growing their lists on social media.
[02:02] Creating that breakthrough client experience is not hard to do it just requires focus and action.
[02:34] If you want to create this breakthrough experience for your clients here are some places you can focus on.
[02:40] Client introduction, share your company values how you work with clients and the solutions you can provide to address their challenges or pain points.
[03:48] Client onboarding, once they decide to work with you, send them an onboarding kit.
[05:08] Client meetings and calls, send out a questionnaire where you can collect valuable information on their goals, challenges and pain points.
[06:44] Client feedback, give them feedback on how they are progressing.
[07:46] Client recognition, recognize a client as they make progress.
[09:14] Client testimonials, they are for the client and for you, use a standard template.
[11:09] Testimonials must focused on results not activities.
[11:59] Client offboarding, the purpose is to close the loop on the process and their results.
[12:44] Client strategic relationship, immediately share options with the client that you have to keep working together.
[13:35] The key is to create a never ending loop to keep your clients in your sales cycle longer.
Links and Resources
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http://www.trifectamgmt.com/about
Contact Us Or Schedule A Strategy Call
http://www.trifectamgmt.com/contact
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http://www.trifectamgmt.com/services
Read The Blog
http://www.trifectamgmt.com/the-blog
Register For Our Game-Changing Courses
http://www.trifectamgmt.com/courses
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