All Episodes

November 25, 2025 26 mins

Imagine taking a full week off… and your business runs BETTER without you there.
That's the power of a true self-managing team—a team with systems, accountability, and autonomy so strong that you are no longer the bottleneck. In today's SoTellUs Time episode, Trevor Howard breaks down the blueprint for creating a business that grows without constant supervision, endless questions, or micromanagement.

Whether you're a small business owner, service provider, salon owner, childcare director, or leading a growing team, this episode gives you the exact systems and leadership framework to get your team operating at a high level—without YOU being involved in every tiny decision.


WHAT YOU'LL LEARN IN THIS EPISODE

1. The Real Reason You're the Bottleneck (and How to Fix It)
Most business owners end up doing too much because everything flows through them. You'll discover how to shift from Doer → Manager → Leader, so your business becomes scalable, profitable, and drama-free.

2. Step #1: Build Systems That Remove Guesswork
We break down the 3 foundational systems every self-managing team needs:

  • SOPs (Standard Operating Procedures): Clear, step-by-step instructions that eliminate confusion.

  • Decision-Making Guidelines: "If this happens… do this" frameworks that help your team solve problems without you.

  • Defined Roles: Crystal-clear expectations so every team member knows exactly what they own.

You'll hear real examples from service businesses, childcare centers, and teams who transformed overnight by implementing simple, documented systems.

3. Step #2: Create a Culture of Accountability
Autonomy only works when accountability is built in. Learn the system that turns average employees into high performers:

  • Scorecards & KPIs for each role

  • Weekly check-ins that take less than 20 minutes

  • The "Come With Solutions" Rule that eliminates constant back-and-forth
    Plus, a story of a business owner who stopped micromanaging and saw productivity skyrocket.

4. Step #3: Empower Real Autonomy
People work better when they feel trusted. Learn how to:

  • Give team members authority that matches their responsibility

  • Use the 70% Rule to delegate effectively

  • Create a "safe to fail" culture

  • Open feedback loops that spark innovation
    You'll hear how one manager reduced chaos by letting team leads schedule independently—using a system—and watch stress disappear.

5. Implementation Roadmap: How to Transition Without Chaos
You'll

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