Mastering Client Consultations: Top Communication Tips for Successful Stylists

In this episode of Successful Stylist Academy, Ambrosia and Drea dive into the art of consultations behind the chair, sharing their best practices and communication strategies for creating successful, lasting client relationships. From asking the right questions to setting clear expectations, they’ll guide you through each step of a transformative consultation that builds trust and sets the stage for success. Tune in to learn practical tips, common pitfalls to avoid, and how to make every consultation a powerful tool for client satisfaction and retention. Perfect for stylists looking to elevate their client experience and grow their business!

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Key Take-Aways:

1. Active Listening: We talk so much about how we talk that we forget how to listen.

2. Active listening can improve our client satisfaction up to 40% which shows how important it is for our clients to feel they’re heard.

3. Separate into 2 categories: the fun & not fun things. Policies & pricing allow you to be creative and enjoy the experience. The consultation is getting all sticky stuff out of the way to enjoy the rest of the service.

4. Hearing and listening are 2 different things, make sure you repeat your clients words back to them, share the plan, and then asking.

5. Over-communicate so the clients expectations match your expectations.

6. Under promise and over deliver.

7. Most of the time, a stylist who thinks she’s giving a consultation might not match what a client thinks is considered a consultation.

8. Talk about what goes into the process and also what goes into th maintenance.

9. The consultation is the main dish of what we offer behind the chair, it’s where trust is built, aligned goals are created, and a plan for future services are created.

10. By the time the cape is off, your client has mentally moved on to the next part of the day.

11. We’re never recommending a product a client doesn't need. Try noting some questions you can integrate into your consultation ahead of time.

12. Break the consultation over different parts of the service with go-to questions you can visit during the service, and a closing consultation which is making sure you met the clients expectation and plan for next time.

13. Rather than assuming your client won’t want it, assume they will because you’ve armed them with lots of information.

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