Making it Easy to do the Right Thing with Tommy Norman

In this episode, Byron interviews Tommy Norman, a relentless pursuer of continuous improvement with over 30 years in IT, including roles from network technician to executive management. Tommy shares insights on making it easier for team members to do the right thing by focusing on creating clear company values, embedding those values through intentional hiring, and maintaining a culture of continuous improvement. The discussion highlights the importance of balancing value and values, the role of leadership in modeling desired behaviors, and the challenges and benefits of establishing a supportive work environment. Tommy also shares some practical advice for tech leaders on how to enhance team flourishing and effectively integrate values into their organizations.

* Tommy Norman on LinkedIn - https://www.linkedin.com/in/tommynorman
* "Strengths Finder 2.0" by Tom Rath - https://www.amazon.com/Strengths-Finder-2-0-Upgraded-Discover/dp/B00DDR6WJK?tag=sommardahl-20
*  Safari Books - https://www.oreilly.com/online-learning/

00:00 Introduction to Making the Right Thing Easy
00:22 Meet Tommy Norman: A Relentless Pursuer of Improvement
00:54 Tommy's Career Journey and Insights
02:35 The Importance of StrengthsFinder and Assessments
04:29 Confession Time: Embarrassing Mistakes as a Tech Leader
08:16 Balancing Value and Values in Business
15:34 Creating a Culture of Success and Continuous Improvement
18:13 The Role of Purpose in Human Flourishing
25:09 Balancing Business and Personal Values
26:05 Challenges in Implementing Values
27:37 Importance of Listening and Adaptability
32:49 Culture and Team Dynamics
37:03 Customer Service Excellence
44:30 Practical Advice for Tech Leaders