3422: Meet Symphion and the Print Fleet Cybersecurity as a Service

I’ve spent years talking about endpoint security, yet printers rarely enter the conversation. Today, that blind spot takes center stage. I’m joined by Jim LaRoe, CEO of Symphion, to unpack why printers now represent one of the most exposed corners of the enterprise and what can be done about it.

Jim’s team protects fleets that range from a few hundred devices to tens of thousands, and the picture he paints is stark. In many organizations, printers make up 20 to 30 percent of endpoints, and almost all of them are left in a factory default state. That means open ports, default passwords, and little to no monitoring.

Pair that with the sensitive data printers receive, process, and store, plus the privileged connections they hold to email and file servers, and you start to see why attackers love them.

We trace Symphion’s path from a configuration management roots story in 1999 to a pivot in 2015 when a major printer manufacturer invited the company behind the curtain. What they found was a parallel universe to mainstream IT. Brand silos, disparate operating systems, and a culture that treated printers as cost items rather than connected computers.

Add in the human factor, where technicians reset devices to factory defaults after service as second nature, and you have a recipe for recurring vulnerabilities that never make it into a SOC dashboard.

Jim explains how Symphion’s Print Fleet Cybersecurity as a Service tackles this mess with cross-brand software, professional operations, and proven processes delivered for a simple per-device price. The model is designed to remove operational burden from IT teams. Automated daily monitoring detects drift, same-day remediation resets hardened controls, and comprehensive reporting supports regulatory needs in sectors like healthcare where compliance is non-negotiable. The goal is steady cyber hygiene for printers that mirrors what enterprises already expect for servers and PCs, without cobbling together multiple vendor tools, licenses, and extra headcount to operate them.

We also talk about the hidden costs of DIY printer security. Licensing multiple management platforms for different brands, training staff who already have full plates, and outages caused by misconfigurations all add up. Jim shares real-world perspectives from organizations that tried to patch together a solution before calling in help. The pattern is familiar. Costs creep. Vulnerabilities reappear. Incidents push the topic onto the CISO’s agenda. Symphion’s pitch is straightforward. Treat print fleets like any other class of critical infrastructure in the enterprise, and measure outcomes in risk reduction, time saved, and fewer surprises.

If you are commuting while listening and now hearing alarm bells, you are not alone. Think about the printers scattered across your offices and clinics. Consider the data that passes through them every day. Then picture an attacker who finds default credentials in minutes and uses a printer to move across your network. 

Tune in for a fast, practical look at a risk hiding in plain sight, and learn how Symphion’s Print Fleet Cybersecurity as a Service can help you close a gap that attackers know too well.

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