Sarah went camping with her family and it was predictably calamitous in the best way possible. We hear why kids don't ride bikes anymore, parents are chauffeurs, and why it matters. We talk about how much camp meant to Sarah growing up and then as a counselor, and we lament that tragedy in Texas at the Christian camp. Sarah explains why customer service is so bad now, why you shouldn't accept it, and what you can do about it. Plus, she describes a genius way we can band together and combat the "sludge" of customer service quagmires.
0:29 - Sarah's planning something romantic.
5:12 - The Rice family's calamitous camping trip.
16:51 - Article: Kids are missing out on things we used to do all the time.
28:58 - Wes Bergmann told Sarah....
30:42 - Susie and Sarah discuss the tragic Texas floods.
38:13 - They do it on purpose! Those infuriating customer service calls that cut you off.
48:55 - Don't get on Susie's bad side! Cuz she'll........
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Shout out to writer Chris Colin for this fantastic Atlantic article about intentional dropped calls.
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