Technology and AI is fast becoming part of everyone's lives, and the seniors living industry is no exception. As the demand for aged care services overtakes the ability of the sector to deliver it, operators are embracing these new tools for their ability to augment staff shortages, demonstrate service delivery and improve the consumer experience by helping to ease the social isolation that is sadly so common amongst older Australians.
Elyssia Clark is the General Manager of Customer, Insights and Marketing at not-for-profit aged care and community services provider, Benetas - and has been championing the use of robotics and AI through the introduction of Abi the Robot into some of their aged care facilities.
In this episode of The Business of Ageing podcast, we will be talking about some of the new technology that is being adopted by the sector, the operational impact that it's having, and how both staff and residents are adapting to this brave new world.
The Business of Ageing podcast has been produced by Shaun Alexander at Pluss Communities
Elyssia Clark is the General Manager of Customer, Insights and Marketing at Benetas
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