Change is hard. Most people are fairly set in their ways and naturally reluctant to alter their behaviours and ingrained habits.
When it comes to organisational change within the seniors living industry, these challenges are amplified 100 fold, as you try to coordinate long term staff spread across multiple geographic locations, as well as elderly residents who can be challenged by sudden disruptions to their day to day lives.
Luckily, there are Change Managers like Sarah Wright who have spent a career in helping organisations navigate these major transformations of their businesses.
Sarah has recently been guiding one of Australia's largest seniors living organisations through a fundamental digital transformation of their operations, and in the process armed its leaders with the tools they need to drive successful change.
In this episode of The Business of Ageing, I sit down with Sarah to understand what makes a successful change manager and learn what practical steps every company can take to ensure that long term change will be embraced by the entire organisation and its residents.
The Business of Ageing podcast has been produced by Shaun Alexander at Pluss Communities.
To learn more about Pluss Communities click here
You can learn more about Sarah Wright here
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