SUMMARY:
In this episode, we dive deep into the essential art of employee evaluations and their transformative impact on your coffee business. We explore how consistent and structured feedback not only boosts employee morale but also enhances overall performance and retention.
Key topics include:
- The importance of regular evaluations to recognize and retain star employees.
- Why arbitrary raises and unclear expectations can breed frustration and false narratives among team members.
- The power of clear metrics and actionable goals,
- Creating a culture of ownership and open communication to align your team with the company’s vision.
- Leveraging scorecards and surveys to blend quantitative performance data with team feedback.
Whether you're an owner managing multiple locations or a new manager navigating leadership, this episode is packed with actionable insights and tools to build a thriving, motivated team.
Tune in to learn how effective evaluations can streamline decision-making, foster trust, and drive measurable success in your business.
Minute by Minute:
0:00 Introduction
3:41 Evaluating your employees
8:50 But do you really wear every hat?
16:32 Metrics Matter
25:15 Evaluating the overall experience
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