SUMMARY:
In this episode we dive into a topic that no coffee shop owner likes to talk about—but absolutely should: employee theft, also known as shrink. From giving away free drinks to time theft and inventory mismanagement, small leaks in your business can add up to major losses.
Join us as we discuss real-world experiences and proven strategies to minimize theft, improve accountability, and implement systems that protect your bottom line. We’ll share insights from working with top-tier coffee businesses, break down the importance of a solid P&L, and highlight simple yet powerful inventory controls that can save you thousands.
If you’re ready to tighten up your operations and create a culture of responsibility and respect in your shop, this episode is a must-listen.
Minute by Minute:
3:07 Have you heard of “shrink”
6:30 How important your P&L statement is to your business
11:03 Holding people accountable
16:54 You need an inventory system
19:48 Nobody likes to feel like Scrooge McDuck
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